Refund policy

At Elevate Fit, we are committed to providing high-quality health and wellness products that support your journey to a healthier lifestyle. Your satisfaction is our top priority. Please read our refund policy carefully.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • The product received is damaged, defective, or incorrect.
  • The product does not match the description on our website.

Note: For health and wellness products, we cannot accept returns or offer refunds for:

  • Products that have been opened or used.
  • Products that have been customized or personalized.
  • Items purchased on sale or clearance, unless defective.

2. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our Customer Support team at mbgnc17@gmail.com within 14 days of receiving your order. Include your order number and a photo of the damaged or incorrect item.
  2. Our team will review your request and provide instructions for returning the item (if applicable).
  3. Once we receive the returned item and verify the issue, your refund will be processed within 7–10 business days.

3. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Shipping Costs

  • Shipping fees are non-refundable.
  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

5. Exchanges

We currently do not offer direct product exchanges. If you would like a different product, please request a refund and place a new order.

6. Contact Us

If you have any questions or concerns regarding refunds, please contact us:

Email: mbgnc17@gmail.com

We value your trust and are here to ensure your experience with Elevate Fit is safe, satisfying, and supportive of your health goals.