Frequently Asked Questions.
What is Elevate Fit?
Elevate Fit is an online store offering health and wellness products to help you live a fitter, healthier, and more balanced lifestyle from the comfort of your home.
Where is Elevate Fit located?
We are an online-based store serving customers across the United States. Our warehouse and customer support team ensure fast, reliable service nationwide.
How can I contact customer support?
You can reach us via email at mbgnc17@gmail.com. Our team is ready to assist Monday through Friday, 9 AM–5 PM EST.
Do you offer health advice?
We provide product information, but Elevate Fit does not offer medical advice. Always consult a healthcare professional for personalized guidance.
Are your products safe and of high quality?
Yes! All our products meet U.S. safety standards, are thoroughly tested, and are made from premium materials to ensure reliability and effectiveness.
Can I use supplements with my medications?
Consult your doctor before combining supplements with prescription medications. Product labels provide ingredient information for safety and transparency.
Do you carry products for beginners?
Yes, we offer fitness equipment, guides, and wellness products suitable for all levels, from beginners to experienced fitness enthusiasts.
Do you ship across the U.S.?
Yes, we ship to all 50 states with fast and reliable delivery. Shipping times vary depending on your location and product availability.
How long does delivery take?
Standard shipping typically takes 3–7 business days. Expedited shipping options are available at checkout for faster delivery.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number to monitor your package from our warehouse to your doorstep.
Do you offer international shipping?
Currently, we only ship within the United States. We hope to expand international shipping in the future.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and Apple Pay to make your checkout fast and secure..
Are your prices final?
Yes, all prices include product cost. Shipping and taxes are calculated at checkout depending on your location.
Can I use discount codes?
Yes, enter valid promo codes at checkout to apply discounts. Only one code can be used per order unless specified.
What is your return policy?
We accept returns within 30 days of purchase for unused or defective products. Items must be in original packaging for a full refund.
How do I return a product?
Contact our customer support team to receive a return authorization. Ship the product back, and we’ll process your refund or exchange promptly.
How long does a refund take?
Refunds are processed within 5–10 business days after we receive the returned item. The amount is credited to your original payment method.
Can I exchange a product?
Yes, exchanges are available for the same item or another product of equal value. Contact support to arrange your exchange.
Do I need an account to order?
No, you can checkout as a guest. Creating an account allows you to track orders, save addresses, and enjoy faster checkout.
Can I modify my order after placing it?
Orders can be modified within 24 hours of placement. Contact customer support immediately to make changes before shipping.
What if my order is damaged or missing?
Contact our support team with photos and order details. We’ll replace the damaged item or help resolve missing shipments quickly.